Christmas Order Info + FAQs
Already placed a Christmas pre-order? Here’s some helpful information.
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What happens next?
Once you have placed your order, leave the rest to us. We’ll pick, pack and send your goods away scheduled for delivery on your preferred date.
Courier tracking details will be emailed on the afternoon of dispatch, usually the day before your selected delivery date. Please do not expect tracking information before then. If you provided a valid mobile number, you will also receive text notifications once your order has been collected.
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Why has my order already been marked as fulfilled?
As a way to manage our processing lists during our busiest period, your order may be fulfilled earlier than you expected. But don’t worry, your order will be scheduled for delivery on your preferred date. Your tracking notification will indicate when it has been dispatched from us.
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What time will my order be delivered?
While we cannot guarantee a delivery time for your order, you will receive a text and/or email push notification each step of the parcel journey:
- Pick Up
- Out for delivery
- Delivery
This will provide an indication of when your parcel will be delivered. For queries regarding and ETD of your parcel once dispatched, please contact NZ Couriers directly. Find your nearest branch here.
Delivery on Sat 21 Dec
If you select delivery on Sat 21 Dec, please ensure your address can be serviced by NZ Couriers on Saturday. You can use this tool to check eligibility.
Picking up your order?
If you have placed an order for collection your order will be ready to collect between 10am - 5pm on your chosen date. Note we do not send pick up notification emails so please arrive on the day you selected.
Orders are to be collected from our warehouse Address to be confirmed.
Orders will not be held at our shop.
Local delivery will not be available for Christmas pre-orders
You may receive a phone call from our team to check if we can send your order a little earlier. We’ll be doing this to ensure your order arrives safe and sound and avoids the courier chaos! Our focus will be getting frozen orders out earlier.
Reminder: With Christmas falling on a Wednesday, our final delivery will be just one day prior. To avoid any courier delays, we recommend selecting an earlier delivery date and freezing your seafood upon arrival. Simply thaw it for Christmas Day to enjoy the best quality. Please note that delivery on Tue 24 Dec (Christmas Eve) has limited slots, so we suggest opting for Fri 20 Dec or Sat 21 Dec instead.
Customer service
During this extremely busy period there may be delays in email responses and call backs but our team endeavour to get back to you as soon as possible!
You can contact us by:
Email: hello@saltwaterseafoods.co.nz
Phone: (06) 870 6334
We are available 9am - 5pm Monday - Saturday (Excluding public holidays)
Facebook messages will not be closely monitored so the above methods are the best way to reach us.
We can help with general queries and questions about your order. If you are wanting an update or ETA on your already dispatched parcel, please contact your nearest New Zealand Couriers branch directly and keep your consignment (tracking number) handy.
Visit us in store
Our retail shop will be open in the lead up to Christmas. Closed only on Christmas Day and Boxing Day. We are generally open 9am - 5.30pm, everyday.
CHRISTMAS OPERATING HOURS
Mon 23 Dec: 7am - 5.30pm
Tue 24 Dec: 6am - 5pm
Wed 25 Dec: CLOSED
Thu 26 Dec: CLOSED
Fri 27 Dec: 9am - 5.30pm
Find us at 1005 Karamu Road North, Hastings
Holiday Ordering Schedule:
Christmas Orders:
Last day to place a Christmas pre-order is Sun 15 Dec (date may change).New Year’s Orders:
Ordering reopens Fri 27 Dec (no Sat deliveries, Mon dispatch only).
Place orders from Fri 27 Dec – 9am Mon 30 Dec for delivery on Tue 31 Dec.After New Year’s:
Online orders close Mon 30 Dec and reopen Sat 4 Jan for dispatch on Mon 6 Jan.